PERS Signer: The Future of Frictionless Digital Identity for the Experience Industry
How PERS Signer is redefining onboarding, trust, and secure transactions with a future-proof signing mechanism
Digital identity is no longer a “nice to have” feature, it is becoming one of the most crucial components of product design, user experience, and regulatory compliance. As the European Union accelerates toward the 2026 deadline for the European Digital Identity Wallet, companies, destinations, and experience-driven ecosystems must prepare for an entirely new digital landscape.
On December 11, 2025, we hosted a webinar dedicated to Signer, the identity-to-wallet mechanism that powers secure, frictionless, and non-custodial interactions across the PERS Suite. With Daniel Ferrer (CEO & Tech Architect) walking through the technology and Angela Bustillos (CMO) framing the strategic impact, this session revealed why Signer is not “just a feature”, but a breakthrough identity layer designed to reduce friction, increase security, and support the evolution of the experience industry.
Why Signer Exists: Solving the Biggest Barrier in Digital UX
In hospitality, retail, tourism, and cultural experiences, authentication is often the #1 barrier to user adoption. Password fatigue, slow onboarding, insecure flows, and fragmented identities result in a broken omnichannel journey.
PERS Signer eliminates this barrier through:
✅ Passwordless authentication via biometrics: Familiar, intuitive onboarding using FaceID or fingerprint, no passwords, no recovery flows.
✅ Non-custodial wallet logic without friction: Users keep full control of their digital assets without the complexity of traditional blockchain wallets.
✅ Blockchain-secure transaction signing: Every redemption, transfer, or interaction is cryptographically signed and verifiable.
✅ Multi-tenant, omnichannel compatibility: Apps, web apps, kiosks, partner integrations, Signer works across all touchpoints.
The result is simple and powerful: A smoother experience for users and a safer, scalable solution for businesses.
From Wallet Chaos to Frictionless Identity
Blockchain introduced powerful principles (decentralization, ownership, transparency) but also real friction:
private keys users lose
onboarding flows too technical for mainstream users
custodial solutions that break decentralization
complex UX unsuitable for tourism, hospitality, and retail
Signer bridges the gap by combining:
biometric passkeys (simple, trusted UX)
non-custodial architecture (user remains in control)
backend verification (PERS + client server)
transaction abstraction (no blockchain complexity for the user)
This means:
Users interact frictionlessly.
Businesses operate securely.
Developers integrate easily.
The Transaction Triangle: A New Standard for Trust
Daniel introduced a new trust model for decentralized interactions:
User ↔ Business ↔ Blockchain
Traditional blockchain interactions rely on slow event-based logic. Signer introduces a more dynamic model:
User decides to spend, redeem, or validate.
PERS generates the unsigned transaction.
User signs it via biometric passkey.
Business validates and submits.
Both sides receive immediate confirmation.
This ensures:
real-time responsiveness
non-custodial integrity
double backend verification
zero blockchain friction at the UX level
Signer successfully combines the security of Web3 with the usability of Web2.
Omnichannel by Design: One Signer for Every Touchpoint
Signer is one of the most flexible digital identity mechanisms in the ecosystem. It can be integrated in three primary ways:
Native Integration (App-Level): For apps requiring smooth biometric identity flows. Ideal for hospitality, retail, mobility, or loyalty apps.
Web Signer (Browser-Level): A universal, link-based signer that works across any website, web app, or partner system, without installation.
Abstract Signer (Enterprise-Level): For platforms that want to use their own identity management:
custom identities
enterprise IAM
digital identity providers
cross-platform use cases
signing ANY blockchain transaction (not only PERS-based)
This is where Signer becomes a standalone digital identity product capable of powering ecosystems far beyond loyalty and rewards.
Identity to Wallet: Preparing for the Next Digital Decade
The world is moving rapidly toward standardized digital identity. Examples:
biometric identity providers
decentralized identity protocols
interoperable wallets emerging across industries
Signer is ready for this future:
✅ interoperable architecture
✅ blockchain-ready
✅ passkey-native
✅ multi-device compatibility
✅ aligns with developing eIDAS 2.0 standards
✅ adaptable to future public and private identity frameworks
Signer is built for a future where identity is universal, secure, and cross-platform.
What This Means for Businesses Today
Whether you are a hotel, a retailer, a destination, an event organizer, or a large enterprise, Signer enables:
Regulatory Preparedness: Stay ahead of identity regulations, KYC-lite requirements, and cross-border identity frameworks.
Superior User Experience: No passwords. No confusion. No drop-off. And effortless onboarding and secure actions.
Verified Transactions Across Channels: Every action (redemption, purchase, confirmation) is signed and validated.
Unified Omnichannel Identity: From apps to web to partner systems, Signer ensures a single identity and trust layer.
Long-Term Cost Reduction: Lower support burden, fewer identity issues, less fraud risk.
New Ecosystem Opportunities: Digital commerce, identity-linked benefits, loyalty interoperability, revenue-sharing systems, all become possible.
Agnostic. Scalable. Future-Proof.
Signer began as part of the PERS loyalty and reward infrastructure, but its capabilities now expand far beyond it.
Signer is an identity and transaction signing layer for any digital ecosystem.
It’s designed to adapt across industries, technologies, and regulatory environments.
“As Daniel highlighted:“We built Signer for the future, without knowing its exact shape. But we know identity, trust, and interoperability will define it. Signer is ready.”
The Experience Industry Is Entering a New Digital Era
As identity becomes standardized and omnichannel ecosystems grow, companies will need:
frictionless authentication
secure non-custodial interactions
multi-device interoperability
scalable verification
blockchain-ready infrastructure
alignment with digital identity standards
Signer is not just a feature, it is the foundation of this new era.
Watch full Webinar PERS Signer: The Future of Passwordless Authentication, making Tx Faster, Safer & Frictionless
Book a demo to explore how Signer can simplify identity, scale trust, and unlock new digital capabilities.
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Biometric onboarding removes the friction caused by passwords, forms, and complex authentication flows. For hotels, destinations, and cultural venues, this means higher activation rates, smoother check-in processes, and better engagement across apps, kiosks, and web platforms. Signer enables this through secure, passkey-native technology designed for high-volume visitor ecosystems.
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Destinations often struggle with fragmented identities across apps, websites, and partner platforms. An identity-to-wallet mechanism like Signer creates a unified, secure authentication layer that works across all touchpoints. This helps DMOs, hotels, retailers, and mobility providers coordinate services and deliver a seamless visitor experience.
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The upcoming EU Digital Identity Wallet will reshape how citizens authenticate across borders and services. Businesses that rely on tourism or high-volume engagement will need identity systems that are interoperable, compliant, and future-proof. Signer is built to align with these requirements—helping hotels, retailers, and destinations stay ahead of regulatory and technological change.
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PERS Signer operates as a frictionless identity-to-wallet mechanism that verifies users through biometric passkeys and enables secure, non-custodial transaction signing. When a user performs an action—such as redeeming a reward, confirming a transaction, or accessing a service—PERS generates an unsigned transaction that the user signs with their device’s biometric ID. This ensures that the user remains in control, businesses receive real-time verification, and the ecosystem benefits from a secure, blockchain-ready identity layer. Its omnichannel design allows Signer to function seamlessly across apps, web platforms, kiosks, and partner systems, making it a future-proof solution for tourism, hospitality, retail, and cultural destinations.
